Patients join from their phone
In the CareFlow app they choose your clinic and doctor, then book a slot or take a place in the walk-in queue.
For private GP and dental clinics in Malaysia
Patients wait at home, not in your waiting room.
CareFlow gives your counter one live queue board for every doctor. Patients join the walk-in queue from their phone, track it live and come in when it’s nearly their turn.
How it works
Three steps from home to your counter.
Patients don’t have to sit and wait. Here’s how a visit runs with CareFlow.
Your counter runs one live board
Every doctor has a column. Call the next patient, skip, requeue or move someone to another doctor.
Patients arrive when it’s nearly their turn
They follow the queue live from home, then check in at your counter with their booking code or phone number.
For your front desk
One screen for the whole day.
Queue, check-in and bookings in one place, built for busy GP and dental counters.
Run the whole waiting room from one screen
One column per doctor. Call next, skip, requeue, move a patient to the top or to another doctor, and post a ‘doctor delayed’ notice.
Check patients in in seconds
Use the six-character booking code or the patient’s phone number.
Walk-ins and emergencies without the paperwork
Add walk-ins with or without a phone number. Emergency patients go straight to the front.
See every booking, act on no-shows fast
View appointments as a slot grid or a list, reschedule, spot overdue patients and clear no-shows in one click.
Set schedules once, slots appear automatically
Add each doctor’s weekly hours and breaks. CareFlow turns them into bookable slots.
Today at a glance
Today’s appointments, queue, completed visits and recent activity, all from live data.
Built for clinic groups tooMany clinics run on one platform, and each clinic’s data is kept separate.
Access is role-basedClinic admins, receptionists and doctors each sign in with their own role.
Visit history and an activity logLook up a patient’s past visits and see recent activity in your clinic.
Handle walk-in peaks from one board.
- Patients join the walk-in queue from their phone and wait at home.
- One column per doctor, with call next, skip and requeue.
- Walk-ins and emergencies added at the counter in seconds.
Dr. Lim · walk-in queueLive
011Aiman R.With doctor
E01Siti A.Emergency
012Mei Ling T.Checked in
013Hafiz M.From home
Know which chair is free. Act on no-shows fast.
- Treatment types with their own default lengths.
- Chair status at a glance: available, occupied or cleaning.
- Overdue bookings highlighted, no-shows cleared in one click.
Chair 1Available
Chair 2OccupiedScaling · 30 min
Chair 3Cleaning
10:30Nadia H. · overdueMark as no-show
For patients
Join the queue from home and know when to leave.
If your clinic uses CareFlow, you can wait wherever you’re comfortable and come in when it’s nearly your turn.
- Sign in with your phone number.
- Book a slot or join the walk-in queue in a few taps.
- Follow the queue live, then check in at the counter when you arrive.
The CareFlow app isn’t in the app stores yet. Download links will appear here once it’s listed.
FAQ
Common questions.
Something else on your mind? Ask us when you book a demo.
Do patients have to use the app?
No. Your team can add walk-ins at the counter, with or without a phone number. Patients who use the app can join the queue from home.
Does CareFlow replace our clinic system or medical records?
No. CareFlow handles appointments and the queue. It doesn’t do medical records, billing, inventory or payroll, so you keep using your current system for those.
We run more than one clinic. Does that work?
Yes. Each clinic runs on CareFlow with its own data, kept separate from every other clinic.
Who can see what?
Access is role-based. Clinic admins, receptionists and doctors each sign in with their own role, and an activity log shows recent actions.
What happens at a demo?
We show you the queue board and the patient app on a demo clinic, and talk through how your clinic runs its day.
Book a demo
See CareFlow on a demo clinic.
We’ll walk you through it, then talk about how your clinic runs its day.
- The live queue board and check-in
- Bookings, schedules and no-shows
- The patient app